REXING CUSTOMER CARE

Here for you.
Mile after mile.

Warranty & return information, all in one place. Find your coverage, get help with your dash cam and take the next step with confidence.

Submit a request Explore your coverage

YOUR COVERAGE AT A GLANCE

Support that stays
with your dash cam.

We are dedicated to responsive customer service and your complete satisfaction with our products.

RETURNS

60days

Hassle-free returns

A 60-day hassle-free return policy for our dash cam products, excluding Final Sale items.

Return information

STANDARD WARRANTY

12months

Malfunction coverage

Coverage for product malfunctions that are not caused by physical or liquid damage.

Read the policy

WITH PRODUCT REGISTRATION

18months

Extend your warranty

Register your product with Rexing to extend your warranty from 12 months to 18 months.

Register your product

The return and warranty coverage above applies to Rexing dash cam products, excluding Final Sale items. Warranty eligibility and exclusions are detailed below.

LET’S GET YOU HELP

Start with three
simple steps.

A quick check and your proof of purchase help us understand your request.

  1. 01

    Try troubleshooting

    Please check our troubleshooting resources before sending a warranty request. You may find the answer you need.

    Visit product support
  2. 02

    Find your proof of purchase

    All warranty requests require valid proof of purchase from Rexing or an authorized dealer.

    Keep it ready for your request.
  3. 03

    Submit your request

    If troubleshooting does not resolve the issue, submit a request. We will reach out to you as soon as possible.

    Contact our support team

THE DETAILS

Know what
is covered.

Review the full warranty terms before submitting your request.

Keep your purchase record.

Valid proof of purchase is required for all warranty requests.

01 / COVERAGE

Return & warranty coverage

With all our dash cam products (excluding Final Sale Items), we provide a 60-day hassle-free return policy as well as a 12-month warranty covering product malfunctions. Product malfunctions covered by our warranty must not be caused by physical or liquid damage. To extend your warranty from 12 months to 18 months, please register your product with us.

02 / EXCLUSIONS

Warranty exclusions

Rexing’s limited warranty excludes instances where damage, malfunction, and/or failure occur as a result of:

  • Using parts, supplies, or servicing not authorized or performed by Rexing or its authorized servicer.
  • Products purchased from sources other than Rexing or a Rexing authorized dealer (including unauthorized online auctions).
  • Issues arising from the use of non-authorized parts or supplies.
  • Servicing not authorized or performed by Rexing or a Rexing authorized service center.
03 / REFUNDED ORDERS

Refunded orders & warranty coverage

Products that have been refunded are not covered under warranty. Once a product has been refunded, all associated warranty claims become void.

04 / PURCHASE RECORD

Proof of purchase required

All warranty requests must be accompanied by valid proof of purchase from Rexing or an authorized dealer. Failure to provide valid proof of purchase may result in denial of warranty service.

05 / INTERPRETATION

Final warranty interpretation

Rexing reserves the right to the final interpretation of the warranty policy, including but not limited to eligibility for warranty claims, exclusions, and coverage duration.

WE’RE HERE TO HELP

Let’s take the next step.

Tell us about your issue and our team will be in touch.

Submit a request