Rexing product support

Your C3.
Ready for the road.

Set up your camera, connect your phone, and find the right answer—all in one place.

C3Front · Cabin · RearRexing Connect
Open C3 manual PDF · English · Manual revision 11262025
Rexing C3 dash camera, rear camera and phone showing the app
For the Rexing C3. Check the model label on your camera.

01 / Start here

Three steps to your first drive.

New to the C3? Prepare the card, mount the camera, then check all three views.

01 — PREPARE

Insert & format your card

Use a Class 10 or higher microSD card, up to 256GB. Turn the camera off before inserting or removing the card. Format it in the camera before first use.

MENU → System Settings → Format / Disk Formatting → Yes
02 — INSTALL

Mount & connect

Clean the windshield and place the mount where it will not block your view. Wait at least 20 minutes after applying the mount before attaching the camera. Connect the rear camera and supplied car power adapter.

03 — CHECK

Confirm recording

The C3 starts recording when it receives power. A flashing blue light indicates recording. Press DOWN to switch between front, cabin and rear views. Press OK to start or stop a recording.

Before formatting: Save any footage you need. Formatting permanently erases the card. After formatting, disconnect and reconnect power to resume recording.

02 / Stay connected

From camera
to your phone.

Use Rexing Connect to view the camera feed and download recordings while connected to the C3's Wi-Fi network.

Get the Rexing Connect app →
Camera Wi-Fi → Phone Wi-Fi → Rexing Connect
  1. Enable Wi-Fi on the C3

    With the camera powered on, press and hold DOWN. The network name and password appear on the camera screen.

  2. Join the camera's network

    Open your phone's Wi-Fi settings. Choose the network shown on the C3 and enter the on-screen password. Stay connected to this network when using the app.

  3. Open Rexing Connect

    Tap Connect to access live view and your recordings. To turn the camera's Wi-Fi off, hold DOWN for two seconds.

03 / Park with confidence

The right kit. The right setting.

Parking monitoring needs a compatible hardwire kit, sold separately. The menu setting depends on the type of kit you use.

IMPACT-TRIGGERED RECORDING

Smart Hardwire Kit

Camera Parking Monitor: enabled with this kit

The C3 manual describes a vibration / gravity-sensing mode that records when sudden movement or impact is detected. The smart hardwire kit enables the transition between driving and parking operation.

MOTION-TRIGGERED RECORDING

Intelligent Hardwire Kit

Camera Parking Mode: OFF

In this configuration, the kit's motion sensor powers on the camera when it detects movement. The C3 manual specifically instructs you to keep the camera's Parking Mode setting off when using this kit.

Check your exact kit before changing settings. These are the kit names used in the C3 manual. Do not enable Parking Monitor without the required smart hardwire kit. If you are unsure which kit you have, contact support with photos of its label and connector.
Watch hardwire installation videos →

04 / Find an answer

A little help.
A smoother drive.

Model-specific answers, checked against the C3 user manual.

How do I watch my recordings?

On the camera, press MENU and select File Explorer. Choose the front, interior or rear folder, use UP / DOWN to select a file, and press OK to play it. For computer playback, power off the camera, remove the microSD card and use a card reader. You can also download recordings through Rexing Connect.

Where are my saved and locked clips?

Regular recordings are in video_front, video_interior and video_back. Protected clips are in video_front_lock, video_interior_lock and video_back_lock. While recording, hold MENU to lock the current clip. Copy important footage to another device before formatting.

The screen is off. Is the camera still recording?

A short press of the Power button turns the display on or off; it does not turn the camera off. Check for the flashing blue recording light. Holding Power turns the device on or off.

Why does the camera turn off when I unplug it?

The C3 relies on external power for operation and shuts down within about three seconds after power is disconnected. Use the supplied car power adapter for normal driving. Parking monitoring requires the appropriate hardwire setup.

What should I do if the camera freezes?

The manual instructs you to hold the reset pinhole for four seconds if operation becomes erratic or the camera stops responding. If the issue continues, contact support with the model, firmware version, card details and a description of the problem.

How do I change the camera view or microphone?

Press DOWN to cycle through the front, cabin and rear views. Press UP / MIC to turn audio recording on or off. Hold MENU while recording to protect the current clip.

Should I install firmware from another model?

No. Ask support to confirm the correct update for your C3 and its hardware version before installing firmware. Include a photo of the model label and the firmware version shown in the camera settings.

05 / Keep these handy

Your C3 resource shelf.

READ

C3 user manual

Controls, installation, settings and parking configurations in the official English guide.

Open PDF manual ↗
CONNECT

Apps & Wi-Fi

Find Rexing Connect and the instructions for connecting your phone to your camera.

Explore Rexing apps →

Real help, when you need it

Still need a hand?

Tell us your model, firmware version, memory card capacity and what happened. A photo of your setup helps us understand the issue.

Contact Rexing support →

C3 guidance based on the official user manual, revision 11262025. Menu wording may vary by firmware. View the C3 product.